Shipping policy

Shipping Policy

At Froya, we are committed to delivering your skincare and haircare products safely and on time.

Shipping Timeframes

Orders are processed within 1-2 business days. Standard delivery typically takes 7-15 business days after processing. Please note that shipping times may vary depending on your location and customs processing for international orders.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's journey. Please allow 24-48 hours for the tracking information to update in the carrier's system.

Customs and Delays

For international orders, customs clearance may cause additional delays beyond our estimated delivery timeframe. Froya is not responsible for delays caused by customs authorities or third-party carriers. Any customs duties or taxes are the responsibility of the recipient.

Shipping Issues

If your package is lost or damaged in transit, please contact us at froyaorganics.store@gmail.com within 10 days of the expected delivery date with tracking information and photos of the damage. We will work with the carrier to resolve the issue.